Refund policy
T Sport Return, Refund & Cancellation Policy
We want every customer to understand our return, refund, cancellation, and product-specific policies before making a purchase. Please review the following terms carefully before ordering.
Westminster, CA 92683
Phone: 714-790-9999
Important — Damage & Defect Claims
Customers should report any product that arrives damaged, defective, or materially different from the order within 24 hours of delivery so that T Sport can promptly investigate the claim.
Please retain the original product packaging, shipping carton, labels, accessories, and all packing materials. These materials may be required to evaluate the claim or assist with a shipping-carrier investigation.
Failure to promptly report damage or retain the original packaging may affect our ability to verify or process a claim. Nothing in this policy limits any rights that cannot lawfully be waived under applicable law.
1. General Return Policy
Returns are accepted only for merchandise that qualifies under the product-specific eligibility requirements stated in this policy.
- A 5% restocking fee applies to approved returns unless otherwise stated.
- Additional deductions may apply if an item is returned incomplete, missing packaging, tags, accessories, manuals, or otherwise not in brand-new, resalable condition.
- T Sport reserves the right to refuse a return when returned merchandise does not satisfy the applicable eligibility requirements.
- Original shipping charges are generally non-refundable, except where required by applicable law or otherwise expressly approved by T Sport.
- All returned merchandise is subject to inspection before a refund is approved.
- T Sport Customer Account
2. Exchanges
T Sport does not process direct product exchanges.
If you purchased the wrong size, model, color, or other item:
- Return the original item, provided it qualifies for return.
- Place a separate new order for the replacement item.
Approval of a return does not reserve inventory or guarantee availability of a replacement product.
3. Refunds
Once an eligible return is received and inspected, T Sport will notify you whether the return has been approved or denied.
Approved refunds will be issued to the original payment method, less any applicable restocking fees, shipping charges, processing deductions, or other authorized deductions.
After T Sport issues the refund, please allow approximately 3–5 business days for your bank or card issuer to post the credit. Actual processing times are controlled by your financial institution.
4. How to Return an Eligible Item
Before sending merchandise back to T Sport, customers must submit a return request through their online customer account and receive approval.
Please do not ship merchandise back before your return request has been approved.
Step 1 — Sign In to Your T Sport Account
Click the profile icon in the store menu, visit our refund policy or returns page, or sign in directly to your T Sport customer account.
Sign in to your T Sport account
- Enter the email address associated with your order in the Email field and click Continue.
- Check your email for a message from T Sport containing a six-digit verification code.
- Return to the T Sport customer account page and enter the six-digit verification code.
Step 2 — Submit Your Return Request
- Find the order containing the item you would like to return.
- Click Request return.
- If the order contains more than one item, select the item or items that you would like to return.
- Select the appropriate return reason.
- Add any additional information or notes that may help us review your request.
- Click Request return to submit your request.
Submitting a return request does not automatically guarantee approval. All requests are subject to the eligibility requirements and product-specific conditions stated in this policy.
Step 3 — Wait for Return Approval
T Sport will review your return request. If the return is approved and requires the merchandise to be shipped back, you will receive an email containing return instructions.
T Sport does not provide a prepaid return shipping label.
Customers are responsible for purchasing and using their own shipping label and for all return shipping costs unless otherwise specifically approved by T Sport or required by applicable law.
We strongly recommend using a trackable shipping service and keeping your shipping receipt and tracking number until the return has been delivered to T Sport.
Step 4 — Prepare Your Return
Pack the approved merchandise securely and include a paper inside the package containing:
- The word RETURN
- Your full name
- Your phone number
- Your order number
Whenever possible, merchandise should be returned using its original product packaging and original shipping materials.
Products must continue to meet all applicable return eligibility requirements described in this policy when received by T Sport.
Step 5 — Purchase Your Shipping Label & Ship the Return
Purchase your own shipping label from the shipping carrier of your choice and send the approved return to:
T Sport — Returns
14951 Moran St
Westminster, CA 92683
Phone: 714-790-9999
Before shipping, remove or completely cover any previous shipping labels or barcodes on the package.
Customers are responsible for properly packaging eligible returns and for return shipping costs unless otherwise specifically approved by T Sport or required by applicable law.
Keep your shipping receipt and tracking number. Track the package until the carrier shows that it has been delivered to T Sport.
T Sport is not responsible for return packages that are lost, misdirected, damaged in transit, or not delivered to our return address, except to the extent required by applicable law.
Step 6 — Inspection & Refund Decision
After the returned merchandise is received, T Sport will inspect the item and determine whether the return satisfies the applicable eligibility requirements.
T Sport will notify you if the return is approved, denied, or subject to additional deductions.
If approved, the refund will be issued to the original payment method, less any applicable restocking fees, shipping charges, processing deductions, or other authorized deductions described in this policy.
5. Return Eligibility by Product Type
Rackets & Racquets
- Any racket displaying [Collect] in the product title
- Rare or collectible rackets
- Limited-edition or limited-release rackets
- Discontinued or no-longer-produced rackets
These products cannot be returned or exchanged after purchase.
- Any racket identified as [Collect], rare, collectible, limited edition, limited release, or discontinued is sold as FINAL SALE.
- Final-sale rackets are not eligible for return or exchange because of change of mind, incorrect model selection, incorrect specification selection, buyer preference, or similar customer-selection reasons.
- Customers purchasing collectible, rare, limited-edition, or discontinued rackets should carefully review the product title, photographs, specifications, condition, and product description before completing the purchase.
- Rackets that have been strung, customized, modified, altered, used, played with, or had their original factory wrapping removed may also be considered non-returnable.
- A manufacturer pre-strung racket that is not otherwise classified as final sale may be considered for return only if the factory plastic wrap, strings, grip, tags, accessories, packaging, and racket remain completely unused and in brand-new, resalable condition.
- T Sport reserves the right to determine whether a returned racket remains in brand-new, resalable condition.
- Final-sale restrictions do not eliminate any remedy that must be provided under applicable law for qualifying defective, damaged, or incorrectly supplied merchandise.
Shuttlecocks
- Only unopened and unused tubes may be considered for return.
- Opened, used, altered, or damaged tubes are not returnable.
- Approved returns are subject to a 5% restocking fee.
- T Sport reserves the right to refuse merchandise that is not in brand-new, resalable condition.
Footwear
- Shoes must be completely unworn and in brand-new condition.
- The original shoe box, tags, inserts, accessories, and packaging must be included.
- Approved footwear returns are subject to a 5% restocking fee.
- Shoes showing signs of indoor or outdoor wear, dirt, odor, creasing, sole wear, or other evidence of use may be refused or subject to additional deductions.
Clearance, Close-Out & Final-Sale Merchandise
- Merchandise expressly identified as Clearance, Close-Out, Final Sale, or AS-IS is not eligible for return or exchange.
- Final-sale merchandise is sold in its stated condition.
- T Sport does not provide any additional store warranty on final-sale merchandise unless expressly stated otherwise.
- Any rights or written manufacturer warranty that cannot lawfully be excluded remain unaffected.
6. Customization & Stringing Services
Stringing Services
- Stringing service charges are non-refundable once the requested service has been performed.
- T Sport does not guarantee string durability, playing life, tension retention, or breakage after the racket has been delivered to the customer.
- After delivery, string condition and playing performance are generally the customer's responsibility.
- Requests relating to an alleged stringing workmanship issue should be reported promptly for evaluation.
Customized Rackets
- A racket strung, modified, customized, or otherwise altered at the customer's request is considered a customized product.
- Customized rackets are not eligible for return or exchange, except where required by applicable law.
- A racket strung or modified by a third party will be considered used or altered and is not eligible for return.
7. Damaged, Defective or Incorrect Items
If merchandise arrives damaged, defective, or materially different from what was ordered, contact T Sport as soon as possible and preferably within 24 hours of delivery.
Do not discard the original shipping carton, product packaging, shipping labels, accessories, or packing materials until the claim has been resolved.
Depending on the circumstances and product, T Sport may offer a replacement, refund, manufacturer-warranty assistance, or another appropriate remedy.
Shipping loss or transportation damage may require a carrier investigation. Customers may be asked to provide photographs, documentation, packaging, or other information reasonably necessary to support the investigation.
8. International Returns
- Customers outside the United States are responsible for return shipping costs unless otherwise agreed by T Sport or required by applicable law.
- Original international shipping charges are generally non-refundable unless otherwise required.
- Customers are responsible for properly packaging and tracking international return shipments.
- T Sport is not responsible for a return shipment that is lost or damaged while being transported back to T Sport, except to the extent required by law.
9. Additional Non-Returnable Items
Unless otherwise required by applicable law, the following merchandise is not eligible for return:
- Stringing machines
- Court accessories
- Nets
- Net posts
- Court-related equipment
- Customized or altered products
- Products expressly marked Final Sale or AS-IS
10. Order Cancellations & Processing Fees
Customers may request to cancel an order only within 1 hour after the order is placed.
After the 1-hour cancellation period has passed, the order is no longer eligible for cancellation.
If the merchandise qualifies for return, the customer may submit a return request after receiving the order according to the applicable return requirements in this policy.
How to Request an Order Cancellation
If you need to cancel your order, contact T Sport as soon as possible and within 1 hour after placing the order.
- Reply directly to your T Sport order confirmation email or contact T Sport using our contact information.
- Provide your order number, full name, and the email address or phone number associated with the order.
- Clearly state that you are requesting an ORDER CANCELLATION.
- Wait for confirmation from T Sport that the cancellation has been approved.
A cancellation request is not considered completed or approved until T Sport confirms that the order has been successfully cancelled.
3% Cancellation Fee
All approved order cancellations are subject to a 3% cancellation fee.
This fee helps offset credit card and payment-processing costs incurred when the original transaction is processed.
The 3% cancellation fee will be deducted from the amount refunded to the customer's original payment method.
Example: If the order total is $100.00 and the cancellation is approved, a $3.00 cancellation fee will be deducted and the estimated refund will be $97.00.
Important Cancellation Conditions
- Cancellation requests must be submitted within 1 hour after the order is placed.
- Cancellation requests submitted after the 1-hour cancellation period will not be accepted.
- All approved cancellations are subject to a 3% cancellation fee.
- Orders that have already entered stringing, customization, modification, special-order processing, or another irreversible service may not be eligible for cancellation even when the request is submitted within the 1-hour cancellation period.
- Once an order has shipped, it cannot be cancelled.
- If an order cannot be cancelled and the merchandise otherwise qualifies for return, the customer may submit a return request after receiving the order in accordance with this Return & Refund Policy.
- Refunds for approved cancellations will be issued to the original payment method after deduction of the applicable 3% cancellation fee.
11. Additional Terms
- All returns are subject to inspection and approval.
- Merchandise that does not meet the applicable return conditions may be refused or subject to deductions exceeding the standard 5% restocking fee.
- Proof of purchase may be required.
- T Sport may request photographs or additional information before authorizing a return or claim.
- The policy applicable to a transaction is the policy presented in connection with that transaction, subject to applicable law.
Consumer Rights Notice: Nothing in this policy is intended to exclude, restrict, or waive any consumer right, remedy, warranty, or obligation that cannot legally be excluded or waived.
If any provision of this policy conflicts with applicable law, applicable law will control to the extent of that conflict.